Frequently Asked Questions (FAQ)
Yes, you can choose a dispatch date when you enter your order. We allow you to choose a date up to 2 months in the future. Don't worry, we will make sure your order is packed with fresh stock just before the dispatch date - all our products are made in small batches to ensure freshness.
Yes, you can personalize your order with a gift message to any order. We will include a hand written note on a gold foiled gift card in your order.
We try to process your order as quickly as possible after its placed. Please reach out to us via email (firstname.lastname@example.org), we will try to accomodate your request if your order hasn't been processed yet.
You will receive an order confirmation as soon as you place your order. When your order has shipped, you will receive an email notification from us with a tracking number. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us via email (email@example.com) with your name and order number, and we will look into it for you.
All sales are final. If you contact us, we may be able to change your order, but orders cannot be cancelled.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
We ship worldwide.
Yes, all our prices include free shipping within the United States.
We ship using USPS First Class or Priority Mail (2-5 business days delivery)
We ship internationally using USPS Priority Mail International
In some cases, we are able to accommodate this request and charge you for the extra shipping cost. Please contact us at firstname.lastname@example.org to discuss.
Returns & Refunds
Since most of our goods are perishable, we are unable to accept returns.
A refund will be processed if your package has been lost by the delivery company or delivered damaged. If damaged, please send a photo of the damaged box/items to email@example.com along with the order number. No refunds can be processed if a package is marked as Delivered, or if a wrong address was entered by a customer.
We are not responsible for failed deliveries when an incorrect address is entered at checkout or the recipient is out of town or not available. We are unable to offer refunds.
To maintain quality and freshness all our products are made in small batches and have a short expiry. They do not need to be refrigerated until they are opened. Once opened, please refrigerate and consume within two weeks.
All our products are 100% vegetarian. We do not use any dairy products, alcohol or alcohol-containing products (such as vanilla extract) in our production. According to Cruelty Free Reviews, this meets the criteria for being Halal.
Yes, we are able to customize our boxes for volume orders. The lead time on a custom box can be up to one month, so please reach out to us via email (firstname.lastname@example.org) early and we can work with you to plan this.